Maintenance services

Pay special attention to matters

The warranty service

1. Fluke company about the sales of the instrument's warranty terms will be as the instrument varies, details please refer to the manual in detail.
2. To conform to the warranty terms and conditions of the instrument after repair, because of the fluke pits maintenance time caused by the loss of the warranty, you should enjoy fluke repair station will be completed in the maintenance to postpone after matching with the method of compensation.
3. For repairing warranty of the instrument, please after the equipment failure, fault instrument along with detailed instructions will be mailed as soon as possible to the pit so that fluke fluke pit to confirm the warranty period in time and provide warranty service.At the same time, you have to pay the instrument sent to fluke one-way freight depot and the risk of the instrument may be in transit.Fluke pit will undertake the maintenance after the completion of the return transport costs and send back to you.
4. Fluke pit draw your attention to the following conditions, not to be fluke company promises warranty scope.Instruments for this type of failure, fluke pit will provide the quotation, and fees:
   1. Due to carry, transport or damage caused by improper safekeeping (such as: broken screen, circuit boards, shell deformation, instrument into the water, etc.);
   2. Due to negligence, wrong operation, accident or abnormal conditions of use or deal with the damage caused by such as bad earth or the output of the voltage signal received instrument) and the normal wear of the mechanical components;
   3. Due to exposure to corrosive liquid, instrument into the water and high temperature caused by the damage of circuit board and instrument surface discoloration, deformation and damage;
   4. To remove the instrument, modification and replacement components;
   5. The fuse and use manual.
5. For you buy in other countries or from any fluke fluke authorized dealer to purchase instruments, fluke pit will not provide warranty service, and according to the actual situation to decide whether to provide maintenance services.
6. Fluke pit for instrument after repair, will provide the repair warranty period for 90 days, but only for the maintenance to solve the fault, and the applicable terms and conditions with the corresponding instruments limited warranty commitment, in the use manual start date from the date of the pit sent fluke.

Transport of goods

1. If you buy the fluke instrument malfunction, please according to the fluke products and the service maintenance site list list, directly to the fault instrument in freight prepaid and delivery to door way sent to you see fit pit, at the same time, you need to responsible for the instrument risk in transit.
2. When repairing fluke instruments, please be sure to write clearly and detailed contact information (had better leave your phone), then the instrument and its accessories and listing, together with details of the equipment fault that send together fluke pit, so that the fluke pit can you send a physical counting and timely contact with you.
3. If you choose the door pick up the goods take away instrument, fluke pit will actively cooperate with your requirements for packaging, but the fluke instruments left pit, all fees and transportation needs you to bear the risk.
4. When you receive a fluke pit send instrument, please be sure to first check whether there is any damage on the outer packing, and out of the inspection condition and correct before you sign.According to the terms of the freight company, sign the waybill to confirm that you agree to receive the goods is in good condition, this means that if the goods have transportation damage, you have no right to claim for compensation from the shipping company, please be sure to carefully.

Maintenance services

1. Maintenance time: the small and medium-sized handheld fluke meter generally for 1 week, large handheld fluke meter and desktop fluke instruments generally for 2 weeks, if there are special circumstances, fluke pit will inform you separately.
2. For you to send the charge of fluke instrument maintenance, the maintenance time does not include the fluke pit of waiting for you confirm the quotation and waiting for you to arrange payment time.
3. Pit you please in repairing fluke fluke instruments at the same time provide a detailed fault description, for convenient fluke pit quickly find fault points and give a quick fix, so as to shorten the maintenance time, in order to avoid the failure condition is unknown and spend a lot of time looking for fault caused by the unnecessary maintenance time.
4. Fluke depot repair quotation is valid for 21 days.If you have no overdue confirmation quotation, fluke pit will be deemed abandoned you repair, the instrument will exit the maintenance process and return it to you by freight collect.
5. Fluke pit inspection instruments for you to send quotation later, if you decide to give up the last maintenance, fluke pit is on the basis of has a discretionary certain inspection fee and the cost of the logistics cost of mail instrument.

Buy spare parts

1. If you need to buy auto parts, please fax or email directly to the fluke pit queries, and please indicate the corresponding fluke element number (such as unclear components number, please indicate the type of form a complete set of fluke instruments), fluke pit will reply within 1 ~ 2 days.
2. Fluke pit to sell spare parts to ensure to conform to the corresponding specifications of the product quality, but does not provide warranty service, and do not refund don't change, please understanding.

Payment and settlement

1. On the basis of fluke China service workflow, fluke pit execution in full upon receipt invoice of the method of payment and delivery, hope you understand and co-operate.
2. Fluke pit can provide two kinds of VAT invoice: ordinary VAT invoices (without deducting form) and the special invoices for value-added tax (shall be), please confirm after you and your company financial department, according to need to ask for.When the amount is small, fluke pit suggest issue VAT invoice.
3. Because of the tax department of fluke pit issue special VAT invoices every month has a number of restrictions, so when the fluke pit a delay provide you require special invoices for value-added tax, would you please understanding.At this moment, fluke pit has plenty of ordinary VAT invoices for you to choose to avoid the waiting.
4. According to the requirement of the tax department, we have to issue VAT invoices must be consistent and remittances unit name.